Pharmacovigilance and Safety Services

Safety Documentation Translation

We enable global clinical development teams to rapidly translate and share pharmacovigilance information, such as SUSARs (suspected unexpected serious adverse reactions), SAEs (serious adverse events), hospitalization reports, and discharge summaries, within a centralized collaborative workspace. With the ability to quickly and securely collect, track, translate, and share safety data from investigative sites with internal and external stakeholders, the safety reporting process is radically accelerated.

Safety Notification Distribution


TransPerfect’s Trial Interactive solution traffics safety notifications and distributes alerts in real-time, ensuring that sites, sponsors, and CROs remain fully apprised of the latest information and data.

Safety Database Hosting

Collect and store cases received (ADRs, medical information, product complaints, non-case calls)
in a 21 CFR Part 11 compliant, validated, web-based global database.

Inbound Call Center Services


TransPerfect can establish and staff new call centers to handle incoming calls – in any language. We can also supplement existing call center resources by handling overflow call volume or by providing over the phone interpretation services with specialized medical interpreters to help serve callers in over 170 languages.

Outbound Patient Surveillance Calls

TransPerfect’s Business Process Outsourcing program helps you construct a communication strategy to fit your patients’ ongoing needs.

Whether your needs are temporary or ongoing, our services include:

  • Selecting, testing, training, and onboarding multilingual staff
  • Specialized medical experts available
  • Ensuring over-the-phone, video, and onsite services are quickly available at all critical points of care
  • Executing outbound calls with an interpreter on the line to assist communication between the healthcare professional and patient
  • Translating follow-up documentation to improve patient adherence and reduce recidivism
  • Reviewing services quarterly, or as required, to identify service areas in need of improvement and/or to modify client’s Language Access Plan

Any Customer. Any Language. Any Channel.

We Know How

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