Support for Multilingual Patients and Customers Around the World

TransPerfect enables fast, seamless communication with patients and HCPs around the world through a full suite of multilingual contact center services that scale with demand and enhance the user experience.

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Call Center Support Throughout Your Product’s Lifecycle

Improve customer service levels and response times across your business—from boosting patient recruitment rates and ensuring the fastest possible safety case processing times to delivering clear medical information responses to HCPs. We specialize in call center support and services for:

Clinical Trial Management Pharmacovigilance & Safety Solutions Patient Services Medical Affairs

Clinical Trial Management

Keep clinical trials on track with call center support for healthcare providers and patients seeking live assistance on clinical trial information.

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Pharmacovigilance & Safety Solutions

Streamline your pharmacovigilance with a dedicated team of linguists to support patient-monitoring efforts.

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Patient Services

Provide comprehensive patient services, including outbound calls for patient recruitment, help desk during studies, and additional retention tactics.

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Medical Affairs

Accelerate the creation and communication of critical medical affairs information to patients and HCPs.

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Global sponsors need to be able to provide responsive patient and HCP communication quickly and at scale.

TransPerfect Connect is the world’s leading provider of device-independent, real-time remote interpretation services. Our state-of-the-art technology, secure contact centers, expert interpreters, and support agents enable you to access a medical subject matter expert interpreter within seconds—in more than 200 languages, 24/7/365.

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A Complete Suite of Customer Service Resources

Customer Service Support

Accelerate response times with global, scalable call-center solutions. From temporary, last-minute needs to long-term multilingual customer support, our services include:

✓ Contact center support that’s customized to your call volume
✓ Flexibility to support your language requirements
✓ Qualified subject matter experts
✓ Temporary and permanent support options

Outbound Call Center Recruitment

Choose a reputable and world-renowned communication service when you’re in need of call center recruitment support. TransPerfect’s contact center support staff are:

✓ Rigorously screened for the highest level of professionalism
✓ Trained in the necessary areas to serve as subject matter experts
✓ Proficient in 200+ languages

Patient Monitoring Services

Monitor patients with an extensive global network of experts by your side. Our agents converse quickly in any language and note every detail of a monitoring call to ensure your team receives the best feedback. We provide:

✓ Dedicated, remote patient call center agent services
✓ Precise, detailed feedback on every call
✓ Professional follow-up calls for your patients
✓ Additional support for the clinical resources of your business
✓ Greater analysis of clinical trials and better patient care

Post-Marketing Support Solutions

Maintain both global commercial success and dutiful patient care with TransPerfect’s post-marketing support. Every patient is different, and our dedicated team of linguists:

✓ Is skilled in developing trust
✓ Has a keen eye for detail
✓ Adheres strictly to patient support guidelines

Pharmacovigilance

Keep patient safety at the top of your priorities list without losing the speed or accuracy needed to accomplish your objectives. Our innovations are custom-made to accelerate drug and therapeutic safety reporting through a blend of artificial intelligence and studious technology. You’ll see:

✓ 100% compliance with drug safety reporting
✓ Reduced localization costs
✓ Faster collection, processing, and tracking
✓ Fast and accurate reporting

Secure Call Center Support

Protect highly sensitive data with TransPerfect’s fully secured call centers. From classified financial data to private medical records, our strict security measures ensure that your staff has the content tools to succeed. We provide:

✓ Assistance with language skills during international calls
✓ Real-time responses in need of fast resolution
✓ State-of-the-art technology
✓ Customer-focused care you need

Providing Better Customer Support by the Numbers

50 %

Reduction in connect times

95 %

Client satisfaction in our live call reporting tool (TAP)

24/7

On-demand support

200 +

Languages supported

30 sec

On-demand support

Trusted by Life Sciences Organizations Big and Small

Join TransPerfect's community of over 1,000 life sciences organizations, including pharma, biotech, CROs, IRBs, and agencies.

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News and Press Releases

Our industry experts have in-depth understanding of the challenges, requirements, and goals for life sciences organizations involved in clinical trial management.

Transforming Medical Affairs Practices with AI and Automation for Scalable Impact

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Integrating Technology to Serve Medical Affairs Teams as an Operational Partner Medical affairs is entering a new era. With AI and automation, teams can expand their reach, strengthen engagement, and deliver greater value across the organization. These tools do not replace expertise. They amplify it. By thoughtfully integrating AI into workflows, medical affairs leaders can prepare their teams not only to meet today’s growing demands, but also to ...

Transforming Medical Affairs Practices with AI and Automation for Scalable Impact

Webinar

Patient Recruitment Strategies: Empowering Patients Through Accessible Information

From pre-screen to post-trial, patients require clear, personalized and supportive communication to navigate the clinical trial journey. Despite the industry’s recognition of patient centricity and the abundance of digital health solutions, many trial participants still struggle ...

Blog

Generative AI Strategies for Life Sciences: Creating Content that Performs, Complies, and Resonates

Shaping the Conversation Around AI Everywhere you look, people are talking about generative AI. The hype is hard to escape, but in life sciences, the conversation quickly shifts from excitement to hesitation. How do you embrace AI in an industry where compliance, data...

Webinar

Digital Transformation Fireside Chat

In this fireside chat, Christine Buggle-Spearing and Dr. Gigi Shafai, Pharm.D., from TransPerfect Life Sciences, share practical strategies for modernizing medical affairs processes. The discussion covers how to design a digital-first strategy that creates value for both patients ...

Webinar

Integrating eCOAs and Digital Health Technologies for Patient-Centric Trials

The foundation of patient-first design is technology that connects seamlessly to support and meet patients where they are. In this session, leaders from Pfizer, THREAD, Datacubed, Obvio Health, and Merative will discuss how integrated digital ecosystems are breaking down platform ...

Blog

How Patients Discover Clinical Trial Websites: The Role of Localization in Accessibility

Patient recruitment strategy is becoming faster, broader, and more inclusive than ever. Yet many clinical trial websites still overlook two critical factors that determine whether patients can find and engage with trial opportunities: accessibility and localization. Together,...

Webinar

LifeSci Talks COA Series | Silver Bullet or Useful Repositories: The Reality of Clinical Trial Libraries

In this episode of LifeSci Talks, Mark Wade, Global Practice Leader at TransPerfect Life Sciences, is joined by Jonathan Norman, Director of Translation and Localization at YPrime, for an in-depth discussion on the realities of eCOA libraries. Together, they explore why ...