Support for Multilingual Patients and Customers Around the World

TransPerfect enables fast, seamless communication with patients and HCPs around the world through a full suite of multilingual contact center services that scale with demand and enhance the user experience.

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Call Center Support Throughout Your Product’s Lifecycle

Improve customer service levels and response times across your business—from boosting patient recruitment rates and ensuring the fastest possible safety case processing times to delivering clear medical information responses to HCPs. We specialize in call center support and services for:  

Clinical Trial Management Pharmacovigilance & Safety Solutions Patient Services Medical Affairs

Clinical Trial Management

Keep clinical trials on track with call center support for healthcare providers and patients seeking live assistance on clinical trial information.   

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Pharmacovigilance & Safety Solutions

Streamline your pharmacovigilance with a dedicated team of linguists to support patient-monitoring efforts. 

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Patient Services

Provide comprehensive patient services, including outbound calls for patient recruitment, help desk during studies, and additional retention tactics.

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Medical Affairs

Accelerate the creation and communication of critical medical affairs information to patients and HCPs.

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Global sponsors need to be able to provide responsive patient and HCP communication quickly and at scale.

TransPerfect Connect is the world’s leading provider of device-independent, real-time remote interpretation services. Our state-of-the-art technology, secure contact centers, expert interpreters, and support agents enable you to access a medical subject matter expert interpreter within seconds—in more than 200 languages, 24/7/365.

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A Complete Suite of Customer Service Resources

    Customer Service Support

    Accelerate response times with global, scalable call-center solutions. From temporary, last-minute needs to long-term multilingual customer support, our services include:

    ✓ Contact center support that’s customized to your call volume
    ✓ Flexibility to support your language requirements
    ✓ Qualified subject matter experts
    ✓ Temporary and permanent support options

    Outbound Call Center Recruitment

    Choose a reputable and world-renowned communication service when you’re in need of call center recruitment support. TransPerfect’s contact center support staff are:

    ✓ Rigorously screened for the highest level of professionalism
    ✓ Trained in the necessary areas to serve as subject matter experts
    ✓ Proficient in 200+ languages

    Patient Monitoring Services

    Monitor patients with an extensive global network of experts by your side. Our agents converse quickly in any language and note every detail of a monitoring call to ensure your team receives the best feedback. We provide:

    ✓ Dedicated, remote patient call center agent services
    ✓ Precise, detailed feedback on every call
    ✓ Professional follow-up calls for your patients
    ✓ Additional support for the clinical resources of your business
    ✓ Greater analysis of clinical trials and better patient care

    Post-Marketing Support Solutions

    Maintain both global commercial success and dutiful patient care with TransPerfect’s post-marketing support. Every patient is different, and our dedicated team of linguists:

    ✓ Is skilled in developing trust
    ✓ Has a keen eye for detail
    ✓ Adheres strictly to patient support guidelines

    Pharmacovigilance

    Keep patient safety at the top of your priorities list without losing the speed or accuracy needed to accomplish your objectives. Our innovations are custom-made to accelerate drug and therapeutic safety reporting through a blend of artificial intelligence and studious technology. You’ll see:

    ✓ 100% compliance with drug safety reporting
    ✓ Reduced localization costs
    ✓ Faster collection, processing, and tracking
    ✓ Fast and accurate reporting

    Secure Call Center Support

    Protect highly sensitive data with TransPerfect’s fully secured call centers. From classified financial data to private medical records, our strict security measures ensure that your staff has the content tools to succeed. We provide:

    ✓ Assistance with language skills during international calls
    ✓ Real-time responses in need of fast resolution
    ✓ State-of-the-art technology
    ✓ Customer-focused care you need

    Providing Better Customer Support by the Numbers

    50 %

    Reduction in connect times

    95 %

    Client satisfaction in our live call reporting tool (TAP)

    24/7

    On-demand support

    200 +

    Languages supported

    30 sec

    On-demand support

    News and Press Releases

    Our industry experts have in-depth understanding of the challenges, requirements, and goals for life sciences organizations involved in clinical trial management.

    C3 Summit 2024 - Princeton

    Event

    Conversations on Clinical Content, C3 Summit is part of a series of events hosted by TransPerfect Life Sciences featuring sessions with expert panels discussing present challenges, strategies, and innovations, as well as insights into future advancements, from R&D to commercialization. The event offers sponsors, CROs, and biotech professionals opportunities to share knowledge, gain industry insights, and network. Please fill out the form to access the session ...

    C3 Summit 2024 - Princeton
    Webinar

    Lessons Learned from SCMS Deployments in Global Medical Device Documentation

    Transitioning to modular content using a Structured Content Management System (SCMS) has the potential to transform medical device documentation by streamlining authoring and automating content updates and publishing. For a truly successful implementation, however, early planning ...
    Webinar

    LifeSci Talks | Measuring What Matters: Modernizing Clinical Outcome Assessments with Patient-Centric Approaches

    In this episode of LifeSci Talks, TransPerfect’s Global Practice Leader Mark Wade sits down with Dr. Karl McEvoy, VP of eCOA and Patient Technology at YPrime, to discuss the importance of embracing technology in clinical research to reduce the patient burden. The two cover ...
    Blog

    7 Essential Steps to Reach Global Audiences with Website Localization Services for Life Sciences Organizations

    Website Localization for Life Sciences Organizations Means Greater Global ReachLife sciences organizations are under increasing pressure to connect with global audiences. With 65% of internet users preferring websites in their native language and 40% refusing to buy from...
    Guide

    Harnessing AI in Pharmacovigilance: Insights from World Drug Safety Amsterdam 2024

    Pharmacovigilance professionals face an escalating challenge: data overload. From AI-powered transcription and case triage to automated literature translation, insights from the World Drug Safety Congress 2024 showcased practical solutions for streamlining workflows and reducing ...
    Blog

    Harnessing AI in Pharmacovigilance: Insights from World Drug Safety Amsterdam 2024

    IntroductionIn the pharmacovigilance space, the overwhelming trend in the current landscape is data overload. Increasingly unmanageable volumes of information pose a core challenge for today’s pharmacovigilance professionals. While digital transformation and new technologies...
    Webinar

    LifeSci Talks | Effective Rater Training: A Critical but Overlooked Part of COA Administration

    In this episode of LifeSci Talks, TransPerfect Life Sciences’ Global Practice Leader Mark Wade sits down with Kelly Dumais PhD, Director of eCOA Science at Clario to discuss the significance rater training plays in standardizing the administration and scoring of clinical scales. ...

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