Support for Multilingual Patients and Customers Around the World
TransPerfect enables fast, seamless communication with patients and HCPs around the world through a full suite of multilingual contact center services that scale with demand and enhance the user experience.
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Call Center Support Throughout Your Product’s Lifecycle
Improve customer service levels and response times across your business—from boosting patient recruitment rates and ensuring the fastest possible safety case processing times to delivering clear medical information responses to HCPs. We specialize in call center support and services for:
Clinical Trial Management
Keep clinical trials on track with call center support for healthcare providers and patients seeking live assistance on clinical trial information.
Learn MorePharmacovigilance & Safety Solutions
Streamline your pharmacovigilance with a dedicated team of linguists to support patient-monitoring efforts.
Learn MorePatient Services
Provide comprehensive patient services, including outbound calls for patient recruitment, help desk during studies, and additional retention tactics.
Learn MoreMedical Affairs
Accelerate the creation and communication of critical medical affairs information to patients and HCPs.
Learn MoreGlobal sponsors need to be able to provide responsive patient and HCP communication quickly and at scale.
TransPerfect Connect is the world’s leading provider of device-independent, real-time remote interpretation services. Our state-of-the-art technology, secure contact centers, expert interpreters, and support agents enable you to access a medical subject matter expert interpreter within seconds—in more than 200 languages, 24/7/365.
A Complete Suite of Customer Service Resources
Providing Better Customer Support by the Numbers
Reduction in connect times
Client satisfaction in our live call reporting tool (TAP)
On-demand support
Languages supported
On-demand support
News and Press Releases
Our industry experts have in-depth understanding of the challenges, requirements, and goals for life sciences organizations involved in clinical trial management.