Support for Multilingual Patients and Customers Around the World

TransPerfect enables fast, seamless communication with patients and HCPs around the world through a full suite of multilingual contact center services that scale with demand and enhance the user experience.

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Call Center Support Throughout Your Product’s Lifecycle

Improve customer service levels and response times across your business—from boosting patient recruitment rates and ensuring the fastest possible safety case processing times to delivering clear medical information responses to HCPs. We specialize in call center support and services for:  

Clinical Trial Management Pharmacovigilance & Safety Solutions Patient Services Medical Affairs

Clinical Trial Management

Keep clinical trials on track with call center support for healthcare providers and patients seeking live assistance on clinical trial information.   

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Pharmacovigilance & Safety Solutions

Streamline your pharmacovigilance with a dedicated team of linguists to support patient-monitoring efforts. 

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Patient Services

Provide comprehensive patient services, including outbound calls for patient recruitment, help desk during studies, and additional retention tactics.

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Medical Affairs

Accelerate the creation and communication of critical medical affairs information to patients and HCPs.

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Global sponsors need to be able to provide responsive patient and HCP communication quickly and at scale.

TransPerfect Connect is the world’s leading provider of device-independent, real-time remote interpretation services. Our state-of-the-art technology, secure contact centers, expert interpreters, and support agents enable you to access a medical subject matter expert interpreter within seconds—in more than 200 languages, 24/7/365.

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A Complete Suite of Customer Service Resources

    Customer Service Support

    Accelerate response times with global, scalable call-center solutions. From temporary, last-minute needs to long-term multilingual customer support, our services include:

    ✓ Contact center support that’s customized to your call volume
    ✓ Flexibility to support your language requirements
    ✓ Qualified subject matter experts
    ✓ Temporary and permanent support options

    Outbound Call Center Recruitment

    Choose a reputable and world-renowned communication service when you’re in need of call center recruitment support. TransPerfect’s contact center support staff are:

    ✓ Rigorously screened for the highest level of professionalism
    ✓ Trained in the necessary areas to serve as subject matter experts
    ✓ Proficient in 200+ languages

    Patient Monitoring Services

    Monitor patients with an extensive global network of experts by your side. Our agents converse quickly in any language and note every detail of a monitoring call to ensure your team receives the best feedback. We provide:

    ✓ Dedicated, remote patient call center agent services
    ✓ Precise, detailed feedback on every call
    ✓ Professional follow-up calls for your patients
    ✓ Additional support for the clinical resources of your business
    ✓ Greater analysis of clinical trials and better patient care

    Post-Marketing Support Solutions

    Maintain both global commercial success and dutiful patient care with TransPerfect’s post-marketing support. Every patient is different, and our dedicated team of linguists:

    ✓ Is skilled in developing trust
    ✓ Has a keen eye for detail
    ✓ Adheres strictly to patient support guidelines

    Pharmacovigilance

    Keep patient safety at the top of your priorities list without losing the speed or accuracy needed to accomplish your objectives. Our innovations are custom-made to accelerate drug and therapeutic safety reporting through a blend of artificial intelligence and studious technology. You’ll see:

    ✓ 100% compliance with drug safety reporting
    ✓ Reduced localization costs
    ✓ Faster collection, processing, and tracking
    ✓ Fast and accurate reporting

    Secure Call Center Support

    Protect highly sensitive data with TransPerfect’s fully secured call centers. From classified financial data to private medical records, our strict security measures ensure that your staff has the content tools to succeed. We provide:

    ✓ Assistance with language skills during international calls
    ✓ Real-time responses in need of fast resolution
    ✓ State-of-the-art technology
    ✓ Customer-focused care you need

    Providing Better Customer Support by the Numbers

    50 %

    Reduction in connect times

    95 %

    Client satisfaction in our live call reporting tool (TAP)

    24/7

    On-demand support

    200 +

    Languages supported

    30 sec

    On-demand support

    News and Press Releases

    Our industry experts have in-depth understanding of the challenges, requirements, and goals for life sciences organizations involved in clinical trial management.

    Digital Transformation Fireside Chat

    In this fireside chat, Christine Buggle-Spearing and Dr. Gigi Shafai, Pharm.D., from TransPerfect Life Sciences, share practical strategies for modernizing medical affairs processes. The discussion covers how to design a digital-first strategy that creates value for both patients and organizations, use digital platforms to enhance collaboration with healthcare professionals and patients, and prepare teams for the evolving impact of AI on the medical affairs landscape. ...

    Digital Transformation Fireside Chat
    Webinar

    LifeSci Talks COA Series | Silver Bullet or Useful Repositories: The Reality of Clinical Trial Libraries

    In this episode of LifeSci Talks, Mark Wade, Global Practice Leader at TransPerfect Life Sciences, is joined by Jonathan Norman, Director of Translation and Localization at YPrime, for an in-depth discussion on the realities of eCOA libraries. Together, they explore why ...
    Webinar

    GenAI Strategies for Life Sciences: Creating Content that Performs, Complies, and Resonates

    Everyone’s talking about GenAI, but what does it really mean for pharma communications and promotional materials? Join our life sciences and AI experts in a follow up session from Search, Reinvented Evolving SEO in the Era of LLMs and GenAI, where we’ll take a closer look ...
    Webinar

    Transforming Medical Affairs Practices with AI and Automation for Scalable Impact

    Life sciences organizations are turning to AI to enhance operational efficiency, and one of the hottest areas of interest is the integration of AI and automation for medical affairs workflows. Beyond process optimization, automation has been accelerating omnichannel strategies by ...
    Event

    C3 Summit - 2025 | San Francisco

    | AC Hotel San Francisco Airport/Oyster Point 1333 Veterans Blvd, South San Francisco, CA 94080 ...
    Checklist

    Structured Content Simplified: A Practical Guide for Veeva, XML, and Beyond

    Life sciences organizations are facing increasing pressure to deliver accurate, compliant content across multiple channels and global markets faster than ever. To keep pace, many are turning to Structured or Component Content Management Systems (SCMS/CCMS), which allow teams to ...
    Blog

    AI-Powered Literature Monitoring for Medical Affairs & Medical Information Teams

    Written by: Gigi Shafai, Pharm.D., Vice President, Medical Affairs & Digital Transformation, TransPerfect Life SciencesStreamline your global literature monitoring activities and facilitate your Medical Affairs workflows and content development with AI-Powered literature...

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