Support for Multilingual Patients and Customers Around the World

TransPerfect enables fast, seamless communication with patients and HCPs around the world through a full suite of multilingual contact center services that scale with demand and enhance the user experience.

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Call Center Support Throughout Your Product’s Lifecycle

Improve customer service levels and response times across your business—from boosting patient recruitment rates and ensuring the fastest possible safety case processing times to delivering clear medical information responses to HCPs. We specialize in call center support and services for:

Clinical Trial Management Pharmacovigilance & Safety Solutions Patient Services Medical Affairs

Clinical Trial Management

Keep clinical trials on track with call center support for healthcare providers and patients seeking live assistance on clinical trial information.

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Pharmacovigilance & Safety Solutions

Streamline your pharmacovigilance with a dedicated team of linguists to support patient-monitoring efforts.

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Patient Services

Provide comprehensive patient services, including outbound calls for patient recruitment, help desk during studies, and additional retention tactics.

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Medical Affairs

Accelerate the creation and communication of critical medical affairs information to patients and HCPs.

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Global sponsors need to be able to provide responsive patient and HCP communication quickly and at scale.

TransPerfect Connect is the world’s leading provider of device-independent, real-time remote interpretation services. Our state-of-the-art technology, secure contact centers, expert interpreters, and support agents enable you to access a medical subject matter expert interpreter within seconds—in more than 200 languages, 24/7/365.

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A Complete Suite of Customer Service Resources

Customer Service Support

Accelerate response times with global, scalable call-center solutions. From temporary, last-minute needs to long-term multilingual customer support, our services include:

✓ Contact center support that’s customized to your call volume
✓ Flexibility to support your language requirements
✓ Qualified subject matter experts
✓ Temporary and permanent support options

Outbound Call Center Recruitment

Choose a reputable and world-renowned communication service when you’re in need of call center recruitment support. TransPerfect’s contact center support staff are:

✓ Rigorously screened for the highest level of professionalism
✓ Trained in the necessary areas to serve as subject matter experts
✓ Proficient in 200+ languages

Patient Monitoring Services

Monitor patients with an extensive global network of experts by your side. Our agents converse quickly in any language and note every detail of a monitoring call to ensure your team receives the best feedback. We provide:

✓ Dedicated, remote patient call center agent services
✓ Precise, detailed feedback on every call
✓ Professional follow-up calls for your patients
✓ Additional support for the clinical resources of your business
✓ Greater analysis of clinical trials and better patient care

Post-Marketing Support Solutions

Maintain both global commercial success and dutiful patient care with TransPerfect’s post-marketing support. Every patient is different, and our dedicated team of linguists:

✓ Is skilled in developing trust
✓ Has a keen eye for detail
✓ Adheres strictly to patient support guidelines

Pharmacovigilance

Keep patient safety at the top of your priorities list without losing the speed or accuracy needed to accomplish your objectives. Our innovations are custom-made to accelerate drug and therapeutic safety reporting through a blend of artificial intelligence and studious technology. You’ll see:

✓ 100% compliance with drug safety reporting
✓ Reduced localization costs
✓ Faster collection, processing, and tracking
✓ Fast and accurate reporting

Secure Call Center Support

Protect highly sensitive data with TransPerfect’s fully secured call centers. From classified financial data to private medical records, our strict security measures ensure that your staff has the content tools to succeed. We provide:

✓ Assistance with language skills during international calls
✓ Real-time responses in need of fast resolution
✓ State-of-the-art technology
✓ Customer-focused care you need

Providing Better Customer Support by the Numbers

50 %

Reduction in connect times

95 %

Client satisfaction in our live call reporting tool (TAP)

24/7

On-demand support

200 +

Languages supported

30 sec

On-demand support

Trusted by Life Sciences Organizations Big and Small

Join TransPerfect's community of over 1,000 life sciences organizations, including pharma, biotech, CROs, IRBs, and agencies.

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News and Press Releases

Our industry experts have in-depth understanding of the challenges, requirements, and goals for life sciences organizations involved in clinical trial management.

Integrating eCOAs and Digital Health for Patient-Centric Trials

Blog

A New Era of Patient-First Design Clinical research is undergoing a fundamental transformation as technology takes on a larger role in how trials are designed and executed. This shift is not simply about digitizing paper-based processes, but about creating ecosystems that allow patients to engage with research in ways that feel natural and supportive. At the center of this evolution is the principle of patient-first design, which ensures that participants are ...

Integrating eCOAs and Digital Health for Patient-Centric Trials

Success Stories

Opening Doors Worldwide: Launching a Top 10 Pharma’s Careers Site in 15 Languages

With an ambitious global rollout deadline and limited internal bandwidth, this top 10 pharma company needed a smarter way to scale localization. Learn how automation and streamlined workflows helped transform the candidate experience across 15 markets, without slowing down speed ...

Success Stories

From Local to Global: How a Top 10 Pharma Leader Delivered Trial Access in Nine Languages

Discover how one of the world’s leading pharmaceutical companies made its clinical trial website accessible to global patients, but faced tight timelines, limited resources, and shifting systems. See how the team overcame these challenges to launch a multilingual site that set a ...

Webinar

Optimizing Technology and Automation for Digital Health Products

Accurate and culturally appropriate translation of clinical outcome assessments (COAs), including patient-reported outcome measures, is essential to ensuring reliable data in multinational trials. Foundations of Clinical Outcome Assessment Localization will provide a practical ...

Webinar

Foundations of Clinical Outcome Assessment Localization

Webinar

Life Sciences Learning Trends - Office Hours Q&A

Join the TransPerfect Learning team for an interactive virtual C3 Study Session, focused on the latest commercial learning trends transforming the life sciences industry. Whether you attended LTEN 2025 or are simply passionate about advancing learning & development in your ...

Webinar

AI in Pharmacovigilance: A Catalyst for Progress or a Tradeoff to Human Potential?

In an environment as high stakes as pharmacovigilance, AI is not just about technology implementation; it's about balancing compliance, patient safety, and developmental breakthroughs. In this session, industry experts Dr. Siva Kumar Buddha of Amgen alongside TransPerfect& ...