Support for Multilingual Patients and Customers Around the World

TransPerfect enables fast, seamless communication with patients and HCPs around the world through a full suite of multilingual contact center services that scale with demand and enhance the user experience.

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Call Center Support Throughout Your Product’s Lifecycle

Improve customer service levels and response times across your business—from boosting patient recruitment rates and ensuring the fastest possible safety case processing times to delivering clear medical information responses to HCPs. We specialize in call center support and services for:

Clinical Trial Management Pharmacovigilance & Safety Solutions Patient Services Medical Affairs

Clinical Trial Management

Keep clinical trials on track with call center support for healthcare providers and patients seeking live assistance on clinical trial information.

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Pharmacovigilance & Safety Solutions

Streamline your pharmacovigilance with a dedicated team of linguists to support patient-monitoring efforts.

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Patient Services

Provide comprehensive patient services, including outbound calls for patient recruitment, help desk during studies, and additional retention tactics.

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Medical Affairs

Accelerate the creation and communication of critical medical affairs information to patients and HCPs.

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Global sponsors need to be able to provide responsive patient and HCP communication quickly and at scale.

TransPerfect Connect is the world’s leading provider of device-independent, real-time remote interpretation services. Our state-of-the-art technology, secure contact centers, expert interpreters, and support agents enable you to access a medical subject matter expert interpreter within seconds—in more than 200 languages, 24/7/365.

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A Complete Suite of Customer Service Resources

Customer Service Support

Accelerate response times with global, scalable call-center solutions. From temporary, last-minute needs to long-term multilingual customer support, our services include:

✓ Contact center support that’s customized to your call volume
✓ Flexibility to support your language requirements
✓ Qualified subject matter experts
✓ Temporary and permanent support options

Outbound Call Center Recruitment

Choose a reputable and world-renowned communication service when you’re in need of call center recruitment support. TransPerfect’s contact center support staff are:

✓ Rigorously screened for the highest level of professionalism
✓ Trained in the necessary areas to serve as subject matter experts
✓ Proficient in 200+ languages

Patient Monitoring Services

Monitor patients with an extensive global network of experts by your side. Our agents converse quickly in any language and note every detail of a monitoring call to ensure your team receives the best feedback. We provide:

✓ Dedicated, remote patient call center agent services
✓ Precise, detailed feedback on every call
✓ Professional follow-up calls for your patients
✓ Additional support for the clinical resources of your business
✓ Greater analysis of clinical trials and better patient care

Post-Marketing Support Solutions

Maintain both global commercial success and dutiful patient care with TransPerfect’s post-marketing support. Every patient is different, and our dedicated team of linguists:

✓ Is skilled in developing trust
✓ Has a keen eye for detail
✓ Adheres strictly to patient support guidelines

Pharmacovigilance

Keep patient safety at the top of your priorities list without losing the speed or accuracy needed to accomplish your objectives. Our innovations are custom-made to accelerate drug and therapeutic safety reporting through a blend of artificial intelligence and studious technology. You’ll see:

✓ 100% compliance with drug safety reporting
✓ Reduced localization costs
✓ Faster collection, processing, and tracking
✓ Fast and accurate reporting

Secure Call Center Support

Protect highly sensitive data with TransPerfect’s fully secured call centers. From classified financial data to private medical records, our strict security measures ensure that your staff has the content tools to succeed. We provide:

✓ Assistance with language skills during international calls
✓ Real-time responses in need of fast resolution
✓ State-of-the-art technology
✓ Customer-focused care you need

Providing Better Customer Support by the Numbers

50 %

Reduction in connect times

95 %

Client satisfaction in our live call reporting tool (TAP)

24/7

On-demand support

200 +

Languages supported

30 sec

On-demand support

Trusted by Life Sciences Organizations Big and Small

Join TransPerfect's community of over 1,000 life sciences organizations, including pharma, biotech, CROs, IRBs, and agencies.

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News and Press Releases

Our industry experts have in-depth understanding of the challenges, requirements, and goals for life sciences organizations involved in clinical trial management.

From Draft to Deployment: Creating Global-Ready Content from the Start

Clinical, regulatory, and commercial teams all rely on the same content, yet often work in siloes. This white paper examines the real cost of disconnected content strategies and why localization should be treated as a strategic input, not a final step. Discover how global-ready content reduces duplication, improves consistency, and enables faster global deployment without sacrificing compliance or quality. ...

From Draft to Deployment: Creating Global-Ready Content from the Start

Webinar

Process AI in Medical Device: What Works and What’s Next

The webinar will also explore the use of Process AI across life sciences operations. Instead of treating each process, such as post-market surveillance, complaint handling, systematic literature review and regulatory content authoring, like separate AI projects, this session will ...

Blog

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Blog

Back to the Basics: Foundations of COA Localization

This blog is a follow-up from our webinar Foundations of Clinical Outcome Assessment Localization.Clinical outcome assessments (COAs) play an increasingly central role in capturing how patients feel, function, and experience their condition or treatment. Yet as studies...

Webinar

Integrating AI to Scale & Accelerate Workflows and Improve Pharma Product Launches

Bringing a new medical product to market has always been a challenge, though advances in recent tools have promised a new age of streamlined processes and accelerated time to launch. However, most pharma commercial AI pilots never make it past proof of concept due to siloed ...

Webinar

Optimizing COA/eCOA Workflows with Technology for Better Quality & Timelines

Efficient workflows are critical to keeping global COA/eCOA studies on schedule while ensuring the quality of localized content. This live webinar will explore how technology stacks and automation can streamline clinical localization from start to finish, through integrating ...

Webinar

Global by Design: Localizing UI/UX for Health Mobile Apps

In today’s global digital health landscape, localization goes far beyond translation. In health mobile applications, it means tailoring the user experience to cultural, linguistic, and even regulatory nuances across different regions. This discussion explores how localization in ...