In the United States, the Centers for Medicare & Medicaid Services (abbreviated "CMS" and found online at https://www.cms.gov/) aspires to the following credo:
“We pledge to put patients first in all of our programs – Medicaid, Medicare, and the Health Insurance Exchanges. To do this, we must empower patients to work with their doctors and make health care decisions that are best for them. This means giving them meaningful information about quality and costs to be active health care consumers. It also includes supporting innovative approaches to improving quality, accessibility, and affordability, while finding the best ways to use innovative technology to support patient-centered care.”
One way in which CMS puts patients first is requiring healthcare plans to offer standardized descriptions of their services on or before October 1 of each year, providing adaptable templates to present the details of their respective products or services. Unfortunately, as CMS has expanded the amount of required information in each description, template distribution to medical companies has slowed down in recent years—without relaxing the annual October 1 deadline. This leaves healthcare plans scrambling to prepare and translate their mandated descriptions. A component content management solution (CCMS), which incorporates CMS-mandated documents converted to structured content, averts this crisis. Here's how:
Separating the content “detail” from the content “layout.”
There is no post-translation document formatting.
Producing a Summary of Benefits and Coverage or an Annual Notice of Coverage is completely automated; no humans are needed to format and “print” the final documents.
Translation timelines are shorter and less costly.
Publication activities no longer incur the cost and time of human involvement.
Giving writers a forms-based interface and easy-to-read instructions instead of free-format word-processing documents.
Writers are guided on what data to add in each CMS-mandated document.
Fewer errors in readability due to writer and reviewer overload.
Allowing writers to use content “links” (instead of cut-and-paste) and variables to associate pricing, coverage, scenarios, and terms with specific plans.
Writers can link to content that is common across similar types of documents and encode plan details in a single place that is accessible to other writers needing this information.
Fewer factual errors due to keystroke mistakes and less time needed to prepare a document for pre-translation review.
CCMS is the missing link in streamlining the increasingly stressful burden of producing healthcare plan information that complies with CMS regulations. If you’re interested in a demo, schedule a demo here or visit www.globallinkccms.com.