One Team for Your Full COA and eCOA Program

Licensing, translation and linguistic validation, and eCOA migration can require coordinating multiple vendors. TransPerfect’s COA solutions bring your entire program under one accountable team that works with the platforms you already use. From paper through the final electronic build, we help keep your instrument accurate.

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Patient holding a tablet with an electronic clinical outcome assessment

Vendor Fragmentation Delays COA Submissions

When different vendors manage licensing, translation, and eCOA migration, communication is decentralized. Missed handoffs can impact quality and extend timelines, leaving study teams to fill workflow gaps:

  • Multiple vendor handoffs add review cycles that can delay submission to an ethics committee or IRB, as well as the study’s first dosing visit.

  • Licensing requirements don't automatically follow the instrument to the next vendor, risking copyright compliance.

  • An unvalidated or unchecked translation risks data validity once it’s built into the electronic platform.

One Team, Start to Finish

TransPerfect manages your clinical outcome assessment (COA) translations, electronic COA migration, and full COA program with end-to-end or individual services. One team secures licensing, translates the instrument, and checks the electronic build against the translation before it goes live. Our specialists advise across the full program lifecycle, from technology and COA strategy to licensing, localization, digital health, and AI with human-in-the-loop.

How Does TransPerfect's COA Program Work?

    Licensing and Copyright Support

    TransPerfect combines our Library with an in-house licensing team to secure copyright permissions before translation or migration begins, helping prevent licensing from delaying the start of your study.

    Translation and Linguistic Validation

    Run your study in every required language without compromising data quality. Instrument translation and linguistic validation help ensure your COA and PRO translations preserve the source meaning, remain culturally appropriate, and support consistent measurement across sites.

    eCOA Migration

    Transform your instruments and diaries into electronic form with confidence. eCOA migration, eCOA adaptation, and eCOA implementation are handled end to end with our proprietary migration technology, GlobalLink XCompare, ensuring accurate transfer.

    Screenshot Review

    Identify discrepancies before go-live with automated screenshot review. GlobalLink Strings connects directly to the eCOA provider’s platform, allowing reviewers to check app screens against their translations. No file exports, back-and-forth exchanges, or version control issues.

    Testing

    Deploy your eCOA with accessibility and usability confirmed. TransPerfect can test builds for accessibility, usability, and localization accuracy on actual devices, supporting better patient experiences and clinical outcomes.

    Rater Training Support

    Our customized process ensures rater training materials are ready for site activation and aligned with validated instruments across all languages. Whether training is delivered through e-learning modules, PowerPoint presentations, or other media, TransPerfect can reuse existing materials to help avoid unnecessary costs and delays.

    COA Library and Document Management

    Gain full visibility into every COA record through TransPerfect’s centralized, 21 CFR Part 11-compliant repository. Your team can access licensing details, validation reports, and eCOA documentation wherever and whenever they’re needed.

    Patient Interviews

    Capture the patient voice across the full study lifecycle, from early concept elicitation to exit interviews at the study’s end.

    TransPerfect Life Sciences by the Numbers

    97 %

    Fewer migration errors than manual review


    50 %

    Faster eCOA migration timelines with XCompare

    60 %+

    Faster screenshot review timelines with GLS

    100 %

    Compliance with copyright holder licensing requirements

    Certified & compliant

    TransPerfect is certified to ISO 9001, ISO 17100, ISO 13485, and applicable EN standards. Every translation follows FDA, EMA, PMDA, and MHRA guidance, as well as ISPOR guidelines for linguistic validation. Our services are fully documented and traceable to your original instrument.

    Active member in the organizations shaping COA science

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    C-Path Institute

    What Makes TransPerfect’s COA Solutions Different?

    Technology for Fewer Migration Errors & Less Friction
    Manual review can miss errors that delay submissions. GlobalLink XCompare automatically compares your electronic build with the validated paper source, reducing migration errors by up to 97%. GlobalLink Strings connects directly to your eCOA platform, allowing reviewers to check screenshots in-app instead of passing files back and forth, shortening timelines by 60%.

    • Icon Adherance to regulatory requirements

    Regulatory-Grade Scientific Integrity

    TransPerfect's COA specialists validate your instrument and endpoints against FDA and EMA requirements and ISPOR standards. Your data withstands both regulatory review and scientific scrutiny.

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    Vendor-Neutral by Design

    TransPerfect works with any CRO or eCOA vendor you already use. There’s no need to switch platforms, add complexity, or disrupt your team’s existing workflows.

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    Chosen by Pharma Leaders

    TransPerfect works with 18 of the top 20 pharma companies and nearly every leading eCOA provider. Wherever your program operates, we have the experience and scale to support it.

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    Extensive Clinician Network

    TransPerfect’s network includes more than 1,200 clinician reviewers who support ClinRO work across all therapeutic areas, with particular expertise in CNS. We ensure that instruments and supplementary materials are ready in time to train your raters before the first patient is enrolled.

    Do You Have Specialists in My Therapeutic Area?

    • Aesthetic Medicine
    • Cardiology
    • CNS/Neurology/Psychiatry
    • Congenital/Hereditary Diseases
    • Dermatology
    • Endocrinology
    • Gastroenterology
    • Genetic Disease
    • Healthy Volunteers
    • Hemic/Lymphatic
    • Hepatology
    • Immunology
    • Infectious Diseases
    • Musculoskeletal
    • Nephrology
    • Neurology
    • Obstetrics/Gynecology
    • Oncology
    • Ophthalmology
    • Otolaryngology
    • Otorhinolaryngology
    • Orthopedics
    • Pediatrics
    • Pain
    • Plastic Surgery
    • Psychiatry/Psychology
    • Respiratory
    • Rheumatology
    • Sexual Functioning
    • Sleep Disorders
    • Spondylitis
    • Trauma
    • Urology
    • Vaccines

    Wherever You Are in Your Study, We Can Help

    Whether your study is still a few years away or you’re already enrolling patients, the right time to act is now. We can help you secure licensing, initiate linguistic validation, and meet key milestones to keep your COA and eCOA programs on track.

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    Frequently Asked Questions


    How are COAs and eCOAs translated for global trials?

    We provide COA translation and linguistic validation based on the source instrument. The process begins with concept definition and proceeds through dual forward translation, reconciliation, back translation, and resolution. Patient-facing instruments are validated through cognitive debriefing with members of the target patient population, while other types of COAs undergo clinician review. A final report documents every decision.

    For eCOA, we handle electronic clinical outcome assessment adaptation electronic clinical outcome assessment implementation. We migrate the validated translation to the electronic platform and check it against the source using GlobalLink XCompare and GlobalLink Strings before deployment.

    What is cognitive debriefing?

    Cognitive debriefing is a step in the linguistic validation process in which members of the target patient population review the translated instrument and explain their understanding of it in their own words. This qualitative interview confirms that the translation captures the clinical concept being measured, rather than simply providing a literal, dictionary-accurate translation.

    A translation can be technically accurate yet alter the meaning enough to affect how a patient responds. Cognitive debriefing is designed to identify these issues before the instrument is used in a study while also ensuring that it is culturally appropriate for the target audience.

    What is linguistic validation and how does it affect regulatory review?

    Linguistic validation is a documented process that confirms that a translated COA measures the same clinical concept as the source instrument and is culturally appropriate for the target audience. Regulators, including the FDA and EMA, expect this validation because unvalidated translations can produce inconsistent data across countries and potentially jeopardize a submission.

    What is conceptual equivalence?

    Conceptual equivalence is the goal of linguistic validation and cognitive debriefing: translating an instrument so that it captures the same clinical meaning as the original. Linguistic validation is the overall process, and cognitive debriefing is one of the steps used to confirm conceptual equivalence. Without it, patients in different countries may effectively be answering different questions, compromising pooled trial data.

    How are translations managed across scales and global studies?

    TransPerfect maintains centralized glossaries and translation memories for each study. This approach keeps terminology consistent across every scale within an instrument and across all languages and sites, from the initial protocol through the final submission.

    How long does the full COA-to-eCOA process take, from translation through migration?

    Timelines depend on the instrument, language count, and study scope, but translation and linguistic validation typically take 8–12 weeks. For copyrighted instruments, additional time is needed upfront to license the instrument and obtain the materials required for translation and eCOA implementation. Migration and screenshot review require additional time after the translation has been validated.

    How do I license a copyrighted COA or instrument?

    TransPerfect works directly with instrument developers and authors to ensure that the necessary licensing permissions are in place before translation begins. If the instrument will also be deployed electronically, a separate license is often required for the digital version, sometimes from a different rights holder than the paper version. We can help you secure both.

    See TransPerfect's COA Solutions in Action

    Case studies and expert insights on how sponsors run their COA and eCOA programs.

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      What Is TransPerfect's COA Solution?

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      Why Was TransPerfect's COA Solution Created?

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      What Are the Main Challenges TransPerfect's COA Solution Solves?

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      What Are the Main Benefits of Our COA Solution?

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      Who Does TransPerfect's COA Solution Help?

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      Why Do Clients Love TransPerfect's COA Solution?

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      Why Should Clients Choose TransPerfect's COA Solution?

    News and Thought Leadership

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    Insights from a conversation with Edwin Cohen, Principal Consultant at CM Flow Instrument Creation and Mark P Wade Global Practice Leader & COA SME, TransPerfect Life Sciences For all the attention paid to the systems, platforms, and integrations behind electronic informed consent (eConsent), the real barrier to adoption may not be technical at all. It may be the words on the page. That's the central argument from Edwin Cohen, whose research has examined how ...

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    Has eCOA Lived up to Its Promise? A Retrospective View on the Evolution of Electronic Clinical Outcome Assessments

    The Evolution of eCOA: Progress, Challenges, and the Road AheadElectronic clinical outcome assessments (eCOAs) were expected to make paper obsolete by improving data quality, reducing missing data, and enabling decentralized clinical trials.More than two decades later, that...

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    Discover how a leading eCOA provider slashed project timelines by 30% and screenshot review cycles by more than 60% by integrating GlobalLink Strings into its platform. This case study breaks down the roadmap, the rollout, and the efficiency gains that followed. See how ...

    Breaking Down Silos: The Key to Effective Collaboration and Safety Signal Management

    Insights from an XTalks webinar on collaboration between Medical Information, Pharmacovigilance, and Regulatory AffairsIn pharmaceutical organizations, critical safety information is often received by multiple teams. Medical Information (MI) receives inquiries from healthcare...

    The 5-Step AI Readiness Checklist for Medical Device Manufacturers

    Only one in four manufacturers using process AI say it's meeting expectations. The gap between those results and the rest comes down to preparation. This checklist is built from patterns shared by manufacturers that are seeing results, along with the gaps most commonly found ...

    LifeSci Talks COA Series | eConsent: Why the Content Matters as Much as the Tech

    In this episode of LifeSci Talks, Mark Wade, Global Practice Leader at TransPerfect Life Sciences, sits down with Edwin Cohen, Principal Consultant at C&Flow, to talk about eConsent adoption in clinical trials. They discuss the research behind why animated, electronic consent ...