A Better Way to Recruit, Engage, and Retain Patients in Clinical Research

Effectively connect and communicate throughout the patient journey to keep your patients enrolled and your clinical trials on track.

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Bridge Language Gaps in Global Enrollment, Engagement, and Retention

TransPerfect provides the patient-centric services that support you in reaching patients, meeting enrollment numbers, and meeting diversity and inclusion goals. With extensive market research and global expertise, our local digital marketing experts develop strategic recruitment marketing plans and messaging that engage patients across all channels.

Patient Recruitment Services

Reach diverse, qualified participants with TransPerfect's patient recruitment services, including local market research, cultural consulting, digital marketing, medical writing, and AI-powered localization. From recruitment and clinical trial websites to compliant outreach materials and omnichannel campaigns, recruitment teams can enroll patients faster without increasing operational burden.

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Patient Engagement

Improve patient engagement across the trial lifecycle and beyond with localized, compliant communications. From SEO-optimized websites to culturally adapted patient education materials to 24/7 concierge services, patients can find your trial more easily, understand what's required, and stay informed and supported throughout the journey.

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Patient Retention

Eliminate the hurdles that cause participants to drop out of your clinical trials. With 24/7/365 multilingual call center support, flexible patient concierge services, and localized communications delivered through secure, compliant workflows, trial participation becomes easier, clearer, and more patient-centric. The result? Stronger protocol adherence, reduced dropouts, and better outcomes.

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Our Patient-Centric Tech Solutions and Services

    Recruitment, Engagement, Retention

    Get multilingual content and digital campaign support for your patient recruitment, engagement, and retention efforts. Offer robust, holistic language services to ensure you are capturing a broader recruitment pool that is not limited to one language group.

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    Call Center Support

    Provide a clear and comprehensive customer service support experience that offers in-language guidance to bolster your customer support needs. Our global call center helps you overcome language and cultural barriers during recruitment, retention, and engagement.

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    Medical Writing and Content Development

    Support patients before, during, and after a clinical trial ends with patient-focused multilingual medical writing and content creation services. From protocols to lay summaries to patient support materials, medical writing services ensure clarity and consistency to meet disclosure requirements, without sacrificing scientific rigor.

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    Patient-Centered Marketing Across Cultures

    Design patient engagement strategies that reflect the local communities you’re trying to reach. Multicultural marketing consulting helps align messaging, channels, and tone to cultural expectations, enabling consistent global programs that still resonate at the community level.

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    Patient Concierge Support

    Meet patients where they are, in whatever language they prefer, without expanding internal resources. Simplify interpreter scheduling, improve compliance, and deliver a more connected patient experience across care and clinical outcomes.

    Patient Interpretation Services

    Connect with patients in their preferred language with fast, easy access to professional medical interpreters. From interviews to care conversations, in-person to video-based calls, interpretation services ensure every voice is heard to help your teams gather better insights, accelerate time-to-care, and create more impactful patient experiences, even on the tightest of deadlines.

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    SEO Services

    Rank higher in search engines and increase your global brand awareness with TPT Digital SEO services. Make your recruitment content assets discoverable, develop a stronger website presence that helps your patients stay informed, and gain insight into your customers' mindsets.

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    Social Listening

    Gain customer knowledge through advanced technology and support that monitors every relevant online channel in multiple languages. With this data, you'll enable better pharmacovigilance to make product improvements, and learn new insights to help you adapt your patient engagement strategies.

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    Translation Services

    Meet multilingual challenges of document translation with powerful technology and expert linguist support. TransPerfect's GlobalLink TMS automates manual steps, drives consistency through central TMs and linguistic assets, incorporates MT workflows, and offers real-time reporting for greater visibility and control.

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    Website Localization for Patient Recruitment

    Help patients find, understand, and participate in clinical studies globally. Localized recruitment and clinical trial websites enable consistent messaging across markets while supporting regional language, cultural nuance, and regulatory expectations to help you engage the right patients faster.

    Turn Global Patients Into Confident Participants

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    Reach Diverse Populations

    Break down language and cultural barriers to enroll representative patient populations across global sites.

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    Boost Enrollment + Retention

    Keep patients engaged throughout the trial with clear communication, accessible support, and multilingual resources.

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    Scale Without Friction

    From single-site studies to global Phase III trials, we provide flexible solutions that grow with your program needs.

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    Simplify Regulatory Complexity

    Navigate compliance requirements across regions and languages with validated processes, audit trails, and regulatory expertise built into every deliverable.

    Trusted by Life Sciences Organizations Big and Small

    Join TransPerfect's community of over 1,000 life sciences organizations, including pharma, biotech, CROs, IRBs, and agencies.

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    Ready to Recruit Faster and Retain Longer?

    Cut global enrollment timelines, dropout rates, and costs with targeted patient solutions.

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    Common Questions

    How do you find and engage patients for clinical trials?

    Through a combination of digital outreach, healthcare partnerships, and patient advocacy networks, our patient recruitment services help you reach qualified participants more effectively and faster. Supporting patient engagement in clinical trials, we provide targeted social and search campaigns, programmatic advertising, advocacy group partnerships, and HCP collaboration, all backed by multilingual content and translation engagement strategies. This approach creates meaningful clinical trial patient engagement from first touch through enrollment.

    What KPIs do you manage across patient recruitment campaigns?

    We focus on performance metrics that matter most to your study timelines and outcomes, such as:

    • Participants enrolled
    • Recruitment speed
    • Lead generation and conversion rates

    These KPIs give visibility into recruitment performance while supporting continuous improvement in patient engagement strategies throughout the clinical trial.

    What does your digital and omnichannel patient engagement strategy look like?

    We deploy omnichannel patient engagement programs across all channels, including but not limited to social media, paid search, email, SMS, call centers, and study websites.

    Each patient engagement strategy is tailored by target population, geography, and real-time analytics to ensure the right message reaches the right patient at the right time. The outcome is better recruitment tactics, education campaigns, and retention numbers.

    How do you adapt patient recruitment for rare diseases or global trials?

    For rare disease studies, or for clinical trials taking place across regions, we leverage advanced audience targeting, international advocacy partnerships, and culturally adapted multilingual materials.

    This approach supports consistent patient engagement across regions while respecting local language, culture, and regulatory requirements, helping you find hard-to-reach populations more effectively.

    How do you support ongoing patient engagement and retention?

    Recruitment is just the beginning. You can maintain strong patient engagement in clinical trials and reduce dropout through:

    • Automated SMS and email reminders
    • Patient education materials
    • Multilingual call center support
    • Engagement content creation and translation

    This continuous clinical trial patient engagement model helps keep studies on timeline while improving participant experience.

    How do you promote diversity in patient recruitment?

    We support inclusive patient recruitment through targeted outreach, patient advocacy partnerships, and culturally sensitive, multilingual materials.

    This helps you enroll more representative patient populations while strengthening trust and engagement across diverse populations.

    What does your pre-screening and screening process involve?

    To create a personalized patient experience, we leverage a combination of automated tools and human expertise and oversight via online pre-screeners, nurse or telehealth calls, and study landing pages tailored to the participants’ language and needs. This hybrid model improves screen accuracy and helps to maintain a more connected, better experience throughout their clinical trial journey.

    How do you work with investigative sites?

    We support investigative sites with:

    • Lead referrals
    • Follow-up workflows
    • Training
    • Recruitment materials

    These services help create continuous feedback loops that improve site performance and accelerate patient enrollment, ultimately strengthening patient engagement from site activation through participant onboarding.