Multilingual Solutions to Enroll Patients and Keep Them Engaged
Full-service multilingual recruitment marketing, digital outreach, and retention support.
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Bridge Language Gaps in Global Enrollment, Engagement, and Retention
TransPerfect provides the patient-centric services that support you in reaching patients, meeting enrollment numbers, and meeting diversity and inclusion goals. With extensive market research and global expertise, our local digital marketing experts develop strategic recruitment marketing plans and messaging that engage patients across all channels.
Patient Recruitment Services
Reach diverse, qualified participants with TransPerfect's patient recruitment services, including local market research, cultural consulting, digital marketing, medical writing, and AI-powered localization. From recruitment and clinical trial websites to compliant outreach materials and omnichannel campaigns, recruitment teams can enroll patients faster without increasing operational burden.
Get solutions to help you recruitPatient Engagement
Improve patient engagement across the trial lifecycle and beyond with localized, compliant communications. From SEO-optimized websites to culturally adapted patient education materials to 24/7 concierge services, patients can find your trial more easily, understand what's required, and stay informed and supported throughout the journey.
Get solutions to help you engagePatient Retention
Eliminate the hurdles that cause participants to drop out of your clinical trials. With 24/7/365 multilingual call center support, flexible patient concierge services, and localized communications delivered through secure, compliant workflows, trial participation becomes easier, clearer, and more patient-centric. The result? Stronger protocol adherence, reduced dropouts, and better outcomes.
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Cut global enrollment timelines, dropout rates, and costs with targeted patient solutions.
Common Questions
How do you find and engage patients for clinical trials?
Through a combination of digital outreach, healthcare partnerships, and patient advocacy networks, our patient recruitment services help you reach qualified participants more effectively and faster. Supporting patient engagement in clinical trials, we provide targeted social and search campaigns, programmatic advertising, advocacy group partnerships, and HCP collaboration, all backed by multilingual content and translation engagement strategies. This approach creates meaningful clinical trial patient engagement from first touch through enrollment.
What KPIs do you manage across patient recruitment campaigns?
We focus on performance metrics that matter most to your study timelines and outcomes, such as:
- Participants enrolled
- Recruitment speed
- Lead generation and conversion rates
These KPIs give visibility into recruitment performance while supporting continuous improvement in patient engagement strategies throughout the clinical trial.
What does your digital and omnichannel patient engagement strategy look like?
We deploy omnichannel patient engagement programs across all channels, including but not limited to social media, paid search, email, SMS, call centers, and study websites.
Each patient engagement strategy is tailored by target population, geography, and real-time analytics to ensure the right message reaches the right patient at the right time. The outcome is better recruitment tactics, education campaigns, and retention numbers.
How do you adapt patient recruitment for rare diseases or global trials?
For rare disease studies, or for clinical trials taking place across regions, we leverage advanced audience targeting, international advocacy partnerships, and culturally adapted multilingual materials.
This approach supports consistent patient engagement across regions while respecting local language, culture, and regulatory requirements, helping you find hard-to-reach populations more effectively.
How do you support ongoing patient engagement and retention?
Recruitment is just the beginning. You can maintain strong patient engagement in clinical trials and reduce dropout through:
- Automated SMS and email reminders
- Patient education materials
- Multilingual call center support
- Engagement content creation and translation
This continuous clinical trial patient engagement model helps keep studies on timeline while improving participant experience.
How do you promote diversity in patient recruitment?
We support inclusive patient recruitment through targeted outreach, patient advocacy partnerships, and culturally sensitive, multilingual materials.
This helps you enroll more representative patient populations while strengthening trust and engagement across diverse populations.
What does your pre-screening and screening process involve?
To create a personalized patient experience, we leverage a combination of automated tools and human expertise and oversight via online pre-screeners, nurse or telehealth calls, and study landing pages tailored to the participants’ language and needs. This hybrid model improves screen accuracy and helps to maintain a more connected, better experience throughout their clinical trial journey.
How do you work with investigative sites?
We support investigative sites with:
- Lead referrals
- Follow-up workflows
- Training
- Recruitment materials
These services help create continuous feedback loops that improve site performance and accelerate patient enrollment, ultimately strengthening patient engagement from site activation through participant onboarding.